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In the fast-paced world of data center management, technical challenges are a constant, 24-7-365 presence. A good help center can make a world of difference.
In the fast-paced world of data center management, technical challenges are a constant, 24-7-365 presence.
A good help center can act as a critical tool for solution providers and their customers alike and, if developed the right way, can continue to grow in effectiveness over time with contributions from inside and outside a company alike.
“A well-designed help center is a treasure trove of information,” writes Bjarke Fenger, head of core software and global product management at Schneider Electric. “It empowers users to find solutions independently, at their own pace and on their own schedule. Imagine yourself facing a technical hurdle.
“A comprehensive help center with clear instructions, FAQs (Frequently Asked Questions), and troubleshooting guides allows you to tackle the issue head-on, fostering a sense of accomplishment and building trust in the brand,” Fenger writes.
To that end, Schneider Electric has provided significant updates to its EcoStruxure IT Help Center, which is now essentially a combination Help Center and user community that has become a robust self-service offering.
The EcoStruxure IT Help Center is a user-friendly and comprehensive resource hub designed to support IT professionals. It features an extensive library of FAQs, detailed guides, and troubleshooting tips, allowing users to quickly find solutions to various technical issues.
The intuitive search functionality and well-organized content make it easy to navigate, ensuring that users can efficiently access the information they need. Whether dealing with minor glitches or complex problems, the Help Center empowers users to resolve issues independently, fostering a sense of confidence and trust in the EcoStruxure IT brand.
For example, the "What's new in IT Expert" page in the EcoStruxure IT Help Center highlights the latest updates and features of the IT Expert platform. It provides detailed descriptions of new functionalities, enhancements, and improvements, keeping users informed about the most recent developments. The page is regularly updated, ensuring that users are always aware of the cutting-edge tools and capabilities available to them.
This resource is invaluable for staying current with the platform's evolution, helping IT professionals maximize their use of EcoStruxure IT Expert's offerings.
Schneider Electric's updates to the EcoStruxure IT Help Center have created a robust self-service platform. This combination of a help center and user community empowers IT professionals to independently resolve technical issues, fostering trust in the brand. Regular updates keep users informed about the latest features and improvements.
Writes Fenger:
“By harnessing the power of a well-maintained help center and a thriving user community, we are creating a self-service ecosystem that empowers our users, speeds up support time, and gets product feedback directly to our development teams.”
